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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Victor Cervantes

March 20, 2025

5  out of  5
rating by Victor Cervantes
"very pleased with service"
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Michelle Radtke

March 19, 2025

5  out of  5
rating by Michelle Radtke
"Working with the State Farm agent, Cindy, I honestly cannot remember a time when it was this easy to get my car insured. I did not have to go into the office to meet with her. We handled everything by email and text. Even when I was so busy with work and didn’t have my glasses with me, Cindy took the time to breakdown the different policies and prices, send them to me via text. And then answered all questions for me patiently and with grace. Honestly getting car insurance has always been so dreadful, but I would highly recommend her And this State Farm agencyto all of my friends."
We responded:
"Michelle thank you for this review. Cindy is a great team member, insurance can be daunting at times, we are here for you to walk you step by step. Glad you are here! "
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Ana Hernandez

March 17, 2025

5  out of  5
rating by Ana Hernandez
"Muy profesional y amable en su trato y Perfecto en todo muy buen servicio gracias por el buen servicio y seguimiento hasta el final reconociendo su buen servicio a cyndi"
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Julio Larios

March 10, 2025

5  out of  5
rating by Julio Larios
"Execelente atención . Precios accesibles y coberturas de primera ."
We responded:
"Gracias hermano por su confiancia aqui estamos a su servicio "
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Milosav Cekic

March 4, 2025

5  out of  5
rating by Milosav Cekic
"Working with Anny was a dekight. She is the most pleasant phone call I had in the last month. Patient, kind and super helpful. Thank you, Anny!"
We responded:
"Milosav thank you. Been great having you as our customer these past years. "
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Liu Mei

March 3, 2025

5  out of  5
rating by Liu Mei
"We purchased two car insurance through Anny from State Farm. Also the property insurance. We had great experience. And the price is reasonable. I will come back for future insurance coverage."
We responded:
"Liu thank you, glad Anny could help. Please don’t hesitate to call and welcome to our office! "
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Rebecca Moreno

March 3, 2025

5  out of  5
rating by Rebecca Moreno
"Cindy was extremely helpful. She has outstanding customer service and made our switch very easy and smooth . Definitely recommend her if you need assistance with car or home insurance ."
We responded:
"Cindy is key to our office and my wonderful new team. Glad she made this easy. Come by the office we would love to meet you :)"
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Awwal Oyetunde

March 3, 2025

5  out of  5
rating by Awwal Oyetunde
"I had the pleasure of working with Anny, who provided exceptional assistance throughout the process. She presented a comprehensive selection of quotes, allowing us to carefully evaluate and narrow down the best option for my needs. Although the process took some time, I appreciated her patience and collaborative approach in ensuring I made an informed decision."
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Judith Mitchell

October 21, 2024

5  out of  5
rating by Judith Mitchell
"Each & Every Time I’ve called State Farm… with concerns or issues regarding coverage provided by the staff of Ismael Cantu Representatives including Mr. Cantu, I received the voices of professional, patient & informative people. This is a complicated world that WE are ALL experiencing with personal & financial situations we’ve never had to contend with sooo often. This could be, not only our forms of transportation & homes BUT financial difficulties we’ve not been prepared for. So Thank You Mr. Cantu & your Team of Caring & Responsible Staff. Judith A. Mitchell Austin, Texas"
We responded:
"Judith to say we are in a “complicated” world is correct. Insurance is so important right now. I enjoyed our conversation and I thank you for your kind words. Kelly and I are here for you always! IC "
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pegah shams

October 9, 2024

5  out of  5
rating by pegah shams
"I’ve had my auto insurance with Ismael Cantu’s State Farm office for several years now, and I couldn’t be happier with the service I receive. The entire staff is incredibly professional and always willing to help. Kelly, in particular, is so kind and patient, always taking the time to answer all my questions with care. Ismael himself is polite and thorough, making sure to explain everything clearly, so I always feel confident about my coverage. They offer great insurance coverage at a reasonable price, and I highly recommend this office to anyone looking for excellent customer service and trustworthy insurance!"
We responded:
"Thank you Pegah! We had such a great time with you in our office today, thank you for listening to all of our crazy stories. Kelly is just the best, she is a such a caring person who thrives on helping out customers. We are always here for you with whatever you need Nacho and Alex say thank you also! "
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Daniel Ryan

September 25, 2024

5  out of  5
rating by Daniel Ryan
"Ismael is great. Caring guy that knows his clients. Edit: Oh man my review wasn’t nearly long enough. But to the other reviews, I’ve had a very similar experience with everyone who gave him high ratings."
We responded:
"Daniel really appreciate the business you provided for us. Come over some time I’ll treat you to some BBQ. Thanks for this review. "
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Cassi Hedge

September 18, 2024

5  out of  5
rating by Cassi Hedge
"I have been working with Ismael since my old agent retired over 6 years ago. I appreciate how he answers all my questions and talks me through the "what ifs" and how I will be covered. Recently, he has worked with me to lower my rate after all the insurance companies in Texas raised them. We were able to figure out a plan that works for my family. As a state farm customer for over 20 years Ismael has been one of my favorite agents! Thanks"
We responded:
"Has it been 6 years…yikes. So many great discussions with you over the years. Look forward to many more thank you for this kind review. "
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Jesus works ministry God's truth about cannabis

September 11, 2024

5  out of  5
rating by Jesus works ministry God's truth about cannabis
"Mr. Ismael and his staff work diligently to accomplish all that the customer needs, and miss Kelly is superb!"
We responded:
"Teddy you have been with me so long. Thank you for this review. Kelly is a great team member. Appreciate you as a customer. "
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Doug Williams

September 11, 2024

2  out of  5
rating by Doug Williams
"I enjoy working with alexAnd Kelly and iseaml they have done a great job for me I’ve been with there office for at least 6 yrs and they always do there very best for me Now on the other hand there claims department has dropped the ball on a accident that my daughter and son-in-law was in In 2021 we had a very complex motorcycle accident and it is not resolved yet but I have faith that iseamls team will get this done! Like all things these days it’s going to take time but I have faith as far as claims go they really need to get off there ass and get this done"
We responded:
"Alex and Kelly do the real work here Doug you know that :). I’ll follow up on this claim issue for you. Thanks for your business Doug. Talk soon "
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Jennifer Brown

September 10, 2024

5  out of  5
rating by Jennifer Brown
"We switched to Ismael Cantù’s agency after a less than great experience with our local agent. We had been discussing it with some friends from the Austin area and they recommended their agent, Ismael. It can feel daunting feeling to do business with someone hours away, but we actually have gotten better response times and reliable information faster. The team is friendly and answers questions in a way that makes sense. We have renters, auto and life through this office and look forward to working with them as we plan for the future and the unexpected."
We responded:
"Jennifer thank you for this kind review. You and Juan are some of the best customers we have. Thank you again. "
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juan berlanga

September 9, 2024

5  out of  5
rating by juan berlanga
"Ismael really took the time to sit down and go over my coverages. Had no idea that I had so many gaps that n my coverage until it was brought to my attn. Ismael and his staff have made updates that I needed to my account in a timely and accurate manner. Ismael and his staff are insurance experts you can trust! Thank you Ismael!"
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Heather Ramirez

September 9, 2024

5  out of  5
rating by Heather Ramirez
"Ismael Cantu's office is professional and responsive. Not only does Ismael care about his customers but he gives back to the community by sponsoring, teachers, sports teams, booster clubs, ect."
We responded:
"Thank you Heather its been nice seeing the kids w all the State Farm gear! Thank you for this post. "
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Andrea Kornegay

September 4, 2024

1  out of  5
rating by Andrea Kornegay
"Very unprofessional office! Went in to speak to someone about my policies and sat at agent Alex Steinmetz desk to see an open can of beer. She is extremely unprofessional and is apparently handling clients personal information while intoxicated and Mr. Cantu is aware and allows his agents to drink on the job apparently. Canceled all my policies I had at that office and will never be coming back. Worst and most unprofessional insurance office I’ve ever encountered. Very sad."
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Lukas Stauderman

July 10, 2024

5  out of  5
rating by Lukas Stauderman
"Very friendly, explained each policy in detail but made them very simple to understand! Would recommend!"
We responded:
"Thank you for the glowing review, Lukas! I'm glad you found our policy explanations simple and detailed. We're here for you whenever you need assistance with your insurance needs. Ismael Cantu - State Farm Insurance Agent, Austin, TX"
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Ali Conneh

June 19, 2024

5  out of  5
rating by Ali Conneh
"Great customer service. She answered all my questions and was very informative and polite. Much appreciated!"
We responded:
"Ali, I'm pleased to hear you found our customer service informative and polite! I'm grateful for your positive feedback and glad I could assist with all your questions. Please feel free to reach out for any future insurance needs or inquiries. Ismael Cantu - State Farm Insurance Agent, Austin, TX"
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rosalba Bee

June 14, 2024

5  out of  5
rating by rosalba Bee
"Ismael has been more than compassionate towards my family over the years. He has gone far and beyond what any insurance agent needs to be. My daughter passed away, and he has helped us not just with her life insurance, but her car insurance, and the recovery of her things. I have only good things to say about them."
We responded:
"Rosalba I’m glad we could be there for you. I think about your daughter and your family all the time and we will never forget our interaction with you. Thank you for this review as personal as it is , we are here for you. "
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Steph S

June 12, 2024

1  out of  5
rating by Steph S
"Terrible agent and communication! They will promise callbacks and never call. Almost cost me $16k in earnest money because they were working on a mortgage policy and kept promising a callback and ghosted us after being with StateFarm for over 20+ years. If you ever have any claim they will drop you with just a letter in the mail. Shame on everyone in this office for their poor communication and business practices. They blame corporate instead. Please use caution before getting insurance here. We have perfect credit, perfect payments, and had an unfortunate accident that caused them to drop us entirely when we have multiple home, umbrella, auto, mortgage, and life insurance."
We responded:
"Steph it is difficult for me to answer you individually since I don’t know who you are. If the company non renewed you we would be glad to discuss. I am in the office M-F, a single accident likely would not be the cause for a non renewal. Non renewals are made by underwriters not our local office and include many factors. If State Farm did drop you we would ask that you contact us to see if we can have underwriting consider an appeal. We do our best to return all calls and would like to review this issue. "
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Amy Levy

April 22, 2024

5  out of  5
rating by Amy Levy
"I've had a fantastic experience with Ismael Cantu and his team. They've consistently shown kindness, helpfulness, empathy, and understanding. I wholeheartedly recommend Ismael to anyone seeking the best options and solutions tailored to their needs. His dedication to his customers is truly exceptional."
We responded:
"Thank you Amy. In this market insurance is a bit to handle but we try always to do what’s right for you. Talk soon!! "
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April Aduddell

April 16, 2024

1  out of  5
rating by April Aduddell
"I would rather give Ismael and his team zero stars. Ismael "provided" liability insurance for my business. However if we ever had questions, concerns or needed clarification, he and his team were non-responsive. We have been trying to get answers and clarification for 3 months, we have constantly been told, "he will get back to you", "he is working on hail claims", "he will look into it", "I am not licensed so I can't answer that question", so on and so on. Due to a lack of transparency, not providing essential documents, extreme lack of communication, and unethical behavior, we have canceled our coverage with State Farm."
We responded:
"April we are sorry your policy was non renewed due to underwriting. Unfortunately due to delays in audits and overall internal operations we could not get you what you requested, although we had constant communication with your staff. It is not our offices intent to delay or not be transparent but at your request we could not provide your documents due to reasons that we will not discuss on this forum. On my last email I apologized for the handling and agreed that State Farm could have done better. "
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Jennifer Mitchell

March 15, 2024

5  out of  5
rating by Jennifer Mitchell
"Ismael Cantu at State Farm is definitely my good neighbor! 🙌 If you need an insurance guy who’s actually there when you need him, Ismael is your guy! We recently had a flood at an apartment we were renting. It was a complete disaster! All I had to do was call Ismael and he made things so much better! He got our claim in and got the ball rolling to get us into a much better living situation. This was the second time I received amazing help from Ismael. I have both auto and renters insurance with him. Both times Ismael was on top of it and made the situation much, much better. I highly recommend Ismael Cantu at State Farm for all your insurance needs!! Thank you, Ismael!!"
We responded:
"Jennifer hate that you went thru all of that. Glad we could do what we did. Will always be grateful for you as a customer. "