State Farm® Insurance Agent Ismael Cantu

"Each & Every Time I’ve called State Farm… with concerns or issues regarding coverage provided by the staff of Ismael Cantu Representatives including Mr. Cantu, I received the voices of professional, patient & informative people. This is a complicated world that WE are ALL experiencing with personal & financial situations we’ve never had to contend with sooo often. This could be, not only our forms of transportation & homes BUT financial difficulties we’ve not been prepared for. So Thank You Mr. Cantu & your Team of Caring & Responsible Staff. Judith A. Mitchell Austin, Texas"

"I’ve had my auto insurance with Ismael Cantu’s State Farm office for several years now, and I couldn’t be happier with the service I receive. The entire staff is incredibly professional and always willing to help. Kelly, in particular, is so kind and patient, always taking the time to answer all my questions with care. Ismael himself is polite and thorough, making sure to explain everything clearly, so I always feel confident about my coverage. They offer great insurance coverage at a reasonable price, and I highly recommend this office to anyone looking for excellent customer service and trustworthy insurance!"

"Ismael is great. Caring guy that knows his clients. Edit: Oh man my review wasn’t nearly long enough. But to the other reviews, I’ve had a very similar experience with everyone who gave him high ratings."

"I have been working with Ismael since my old agent retired over 6 years ago. I appreciate how he answers all my questions and talks me through the "what ifs" and how I will be covered. Recently, he has worked with me to lower my rate after all the insurance companies in Texas raised them. We were able to figure out a plan that works for my family. As a state farm customer for over 20 years Ismael has been one of my favorite agents! Thanks"

"Mr. Ismael and his staff work diligently to accomplish all that the customer needs, and miss Kelly is superb!"

"I enjoy working with alexAnd Kelly and iseaml they have done a great job for me I’ve been with there office for at least 6 yrs and they always do there very best for me Now on the other hand there claims department has dropped the ball on a accident that my daughter and son-in-law was in In 2021 we had a very complex motorcycle accident and it is not resolved yet but I have faith that iseamls team will get this done! Like all things these days it’s going to take time but I have faith as far as claims go they really need to get off there ass and get this done"

"We switched to Ismael Cantù’s agency after a less than great experience with our local agent. We had been discussing it with some friends from the Austin area and they recommended their agent, Ismael. It can feel daunting feeling to do business with someone hours away, but we actually have gotten better response times and reliable information faster. The team is friendly and answers questions in a way that makes sense. We have renters, auto and life through this office and look forward to working with them as we plan for the future and the unexpected."

"Ismael really took the time to sit down and go over my coverages. Had no idea that I had so many gaps that n my coverage until it was brought to my attn. Ismael and his staff have made updates that I needed to my account in a timely and accurate manner. Ismael and his staff are insurance experts you can trust! Thank you Ismael!"

"Ismael Cantu's office is professional and responsive. Not only does Ismael care about his customers but he gives back to the community by sponsoring, teachers, sports teams, booster clubs, ect."

"Very unprofessional office! Went in to speak to someone about my policies and sat at agent Alex Steinmetz desk to see an open can of beer. She is extremely unprofessional and is apparently handling clients personal information while intoxicated and Mr. Cantu is aware and allows his agents to drink on the job apparently. Canceled all my policies I had at that office and will never be coming back. Worst and most unprofessional insurance office I’ve ever encountered. Very sad."

"Very friendly, explained each policy in detail but made them very simple to understand! Would recommend!"

"Great customer service. She answered all my questions and was very informative and polite. Much appreciated!"

"Ismael has been more than compassionate towards my family over the years. He has gone far and beyond what any insurance agent needs to be. My daughter passed away, and he has helped us not just with her life insurance, but her car insurance, and the recovery of her things. I have only good things to say about them."

"Terrible agent and communication! They will promise callbacks and never call. Almost cost me $16k in earnest money because they were working on a mortgage policy and kept promising a callback and ghosted us after being with StateFarm for over 20+ years. If you ever have any claim they will drop you with just a letter in the mail. Shame on everyone in this office for their poor communication and business practices. They blame corporate instead. Please use caution before getting insurance here. We have perfect credit, perfect payments, and had an unfortunate accident that caused them to drop us entirely when we have multiple home, umbrella, auto, mortgage, and life insurance."

"I've had a fantastic experience with Ismael Cantu and his team. They've consistently shown kindness, helpfulness, empathy, and understanding. I wholeheartedly recommend Ismael to anyone seeking the best options and solutions tailored to their needs. His dedication to his customers is truly exceptional."

"I would rather give Ismael and his team zero stars. Ismael "provided" liability insurance for my business. However if we ever had questions, concerns or needed clarification, he and his team were non-responsive. We have been trying to get answers and clarification for 3 months, we have constantly been told, "he will get back to you", "he is working on hail claims", "he will look into it", "I am not licensed so I can't answer that question", so on and so on. Due to a lack of transparency, not providing essential documents, extreme lack of communication, and unethical behavior, we have canceled our coverage with State Farm."

"Ismael Cantu at State Farm is definitely my good neighbor! 🙌 If you need an insurance guy who’s actually there when you need him, Ismael is your guy! We recently had a flood at an apartment we were renting. It was a complete disaster! All I had to do was call Ismael and he made things so much better! He got our claim in and got the ball rolling to get us into a much better living situation. This was the second time I received amazing help from Ismael. I have both auto and renters insurance with him. Both times Ismael was on top of it and made the situation much, much better. I highly recommend Ismael Cantu at State Farm for all your insurance needs!! Thank you, Ismael!!"

"I like to work with this agency because they know what they are doing. Cynthia was very knowledgeable and helpful. Igor"

"Great service. Roe, Karla , and Arianna assisted me with my Insurance needs. Highly recommend!"

"Oh my gosh let me tell you about Josh, He was refreshing like a cool breeze, the air debonair service on feel good like fingers through my hair, support like a chair, I could tell that he care, connected like the bridge to my lair, felt he was there like Sonny to my Cher, had my smile on flare, find a better rep. I dare…"

"Working with Janet Bell was a great experience in switching my insurance to State Farm. She explained the policy details and worked through my requirements to get me the best rate amongst the competition. I would highly recommend Janet and Ismael Cantu, the State Farm Insurance Agent. Thank you Janet."

"Janet has phenomenal customer service and helped me achieve the best deal possible! I highly recommend her to anyone looking to get a great deal on their insurance"

"Janet is very professional and knowledgable. She did answered all my questions patiently, quick responses on email and phone, explained the possible discounts and provided suggestions for better coverage/discounts. Thanks Janet!!!"

"Bella from Ismael’s office is a delight to work with. She has gone above and beyond on multiple occasions to help me ensure that everything is dialed in with my insurance policy. The ability to call and text a local agent that knows my personal situation, instead of having to deal with long wait times and customer service representatives was a big part of the reason that I chose to go with State Farm for my home and auto policies."

"Thank you very much Bella"